Online helpdesk software solution, Freshdesk has raised $5mn from Tiger Global Management. The company which is a SaaS-based social customer support had earlier raised $1 million in series A from venture capital firm Accel Partners.
Freshdesk already boasts of a wide array of industry-first capabilities in the help desk space. The company will be using the funds raised in this round to ramp up engineering and build more exciting product features. Freshdesk also plans to expand its global support team to meet the growing demand and use the finance to help other growing businesses provide best-in-class support to their customers.
Freshdesk is founded by Girish Mathrubootham, former Vice-President (Product Management) at Zoho Corp. The company offers customer support software for small and medium enterprises looking for a Cloud-based interface.
Talking about popularity of the company, Girish Mathrubootham, Freshdesk CEO, said, “With millions of customers voicing their opinions and complaints on Facebook and Twitter, social customer support is the new marketing. Today, the easiest way to build a powerful brand is to listen and engage with the customer”.
Freshdesk is a social customer service software that allows companies to support customers through both traditional support channels like email and phone, as well as social networks such as Facebook and Twitter. Widely used by start-ups and enterprise businesses Freshdesk’s powerful features like easy to use interface and freemium pricing model make Freshdesk a customer support solution that any business can afford.
“We have been impressed by the Freshdesk team’s ability to identify what customers really want in their help desk, and quickly roll out these capabilities into the product. This additional capital will help Freshdesk reach a broader base of businesses big and small,” said Shekhar Kirani at Accel Partners.
This is the fourth investment by Tiger Global in India in as many months. It’s other deals this year include ANI Technologies (Olacabs), Salar Online (Zansaar.com) and Myntra Designs (myntra.com).
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