Help desk SaaS provider Freshdesk is trying to create a wave in the world of cloud computing. Soon after securing a funding of $5 million in Series B funding from Accel Partners and Tiger Global Management earlier this month, the company has announced the first phase of its ‘Future Fund’ which will provide customer support services to 501 startups and early-stage businesses through a $10 million fund, which includes free support for one year.
With Fresdesk Future Fund, the company is teaming up with 500 Startups and other incubators and angel funds, including YouWeb, Tandem Entrepreneurs, Internet India Fund and Proudly Made.
Freshdesk offers a robust customer support platform that scales up to match the needs of businesses. Not unlike any other fund that provides growth services, value, or support to young businesses, Freshdesk is looking at assisting startups in a painless way to start generating customer love early on in their growth.
The Freshdesk Future Fund allows young business to take advantage of its Garden plan, and interact with, or support customers through email, phone, their website, Facebook and Twitter, all from one place. The plan also includes community management capabilities to engage customers in discussion forums, and even suggest and vote on ideas. Entrepreneurs with multiple brands or product lines can support all brands from a single Freshdesk account. With the Freshdesk Future Fund, businesses get 3 full-time agent seats free for a whole year.
April 22, 2013, 5:55 am UTC
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