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July 9, 2011, 7:23 am UTC
A new report released by Springboard Research, finds that India’s mobile workforce will grow 53% over next four years to reach 205 million by 2015, out of which as many as 65% will be equipped with smart mobile devices. However, while
The Springboard Research report states that “With today’s consumers becoming increasingly mobile and well informed, enterprises must follow suit. A mobile enterprise can experience a range of business benefits including operational efficiency and enhanced customer interaction and engagement. The resulting upside in productivity, revenue and market share cannot be ignored by Indian CXOs.”
The new report titled, ‘Moving Towards a Mobile Enterprise – Journey of India Inc.’ suggests a four-phased roadmap for companies embarking on a mobile enterprise strategy which includes Conventional Mobility comprising of basic apps such as e-mail, messaging, contacts, and calendar, Automated Workforce are the critical apps like ERP, CRM and Salesforce automation. This allows mobile workers to minimize paperwork, reduce back-to-office visits, improve productivity, and achieve higher sales closing ratio. Then there are apps which are Always Connected, that extend real-time communication and collaboration capabilities to employees anytime, anywhere, and on any device. Lastly the Pervasive Mobility apps that integrate function-specific applications to enhance brand image and bring efficiencies in internal operations such as finance and human resources.
“We are in the post-PC era where the most important apps are being developed on mobile platforms first. Sales, customer service, marketing, finance, HR – teams need access to real time information to meet the demands of today’s business environment,” said Steve McWhirter, SVP, Enterprise Sales, salesforce.com, Asia Pacific. “Salesforce Mobile and Chatter Mobile keep customers connected to people, data, records, and dashboards -- straight from today’s most popular mobile devices including the iPad, iPhone, Blackberry, and Android.”
Commenting on the report Narasimha Subrahmanian, Managing Director, Essae Technologys Pvt. Ltd. said that “Today's new environment is characterized by social media, smart devices and instant conversations. This changed backdrop demands that we have access to real time data to seize business opportunities on-the-go. Salesforce Mobile offers us that flexibility,”
“Our field sales and service executive’s access customer data, record daily activities, enter new leads, opportunities, service logs and access the accounts/contacts database from anywhere using Salesforce Mobile enabled Blackberrys. We are able to respond to any situation effectively as updates on team activities, dashboards and customer insights are available on finger tips, ultimately strengthening our relationship with customers.” He states further.
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